Shipping policy


At GHARTELUM, we are committed to providing fast, reliable, and cost-effective shipping to customers worldwide. We partner with trusted global logistics networks to ensure your lighting fixtures arrive safely, offering full end-to-end tracking for your peace of mind.

1. Total Delivery Time Your estimated delivery timeframe is calculated using the following formula: Total Delivery Time = Processing Time + Shipping Time

  • Processing Time (3–5 Business Days): The time required to meticulously prepare your order for dispatch. Due to the specialized nature of our products, this phase includes technical quality control, secure custom packaging, and administrative processing.

2. Standard Transit Times by Region Once your order has been processed and handed over to our shipping partners, standard transit times are as follows:

  • North America: 7 – 14 Days

  • Europe: 7 – 14 Days

  • Asia Pacific: 14 – 21 Days

  • Rest of the World: 14 – 21 Days

3. Order Tracking Transparency is key to our service. All GHARTELUM orders include comprehensive tracking. Immediately upon dispatch, you will receive an automated email containing your unique tracking information and a link to monitor your shipment's journey in real-time.

4. Customs, Duties, and Import Taxes Since we ship our fixtures globally, please be advised that international orders may be subject to local regulations and border inspections:

  • Recipient Responsibility: Upon arrival in the destination country, the recipient is strictly responsible for covering any applicable customs duties, import taxes, or local clearance fees.

  • Varying Policies: Customs policies and thresholds vary significantly between nations. We highly recommend consulting your local customs office for specific import rates before placing an order.

  • Clearance Delays: While we strive for prompt delivery, unforeseen delays caused by standard governmental customs clearance procedures are completely beyond our control and may occasionally extend the final delivery date.

5. Customer Support & Inquiries If you experience any issues with your shipment or require further assistance tracking your order, our support team is ready to help.

  • Track Your Order: [Link to your Tracking Page]

  • Shipping Inquiries: ghartelum@gmail.com

  • Customer Service Hours: Monday – Friday, 9:00 AM – 5:00 PM (GMT)