GHARTELUM

Yes, absolutely! We tailor every order to meet the exact electrical standards of your shipping destination. Your lighting will be configured with the correct voltage (110V-240V) and the appropriate plug type (EU, US, UK, AU) required for your region. This ensures a true plug-and-play experience with zero need for adapters.

In most cases, your beautiful new lighting will arrive without any hidden fees! However, because customs policies vary widely around the world, certain countries may require import duties upon delivery. We advise taking a quick look at your local customs guidelines so you know exactly what to expect.

Once your order is confirmed, our team carefully prepares it for dispatch within 1 to 3 business days. While global transit times vary by destination, you can generally expect your new lighting to arrive within 10 to 21 business days. We will provide full tracking details as soon as it ships, so you can follow its journey to your door.

Most of our fixtures do not include bulbs (unless explicitly stated), and there is a great reason for that! Lighting is highly personal. We want to give you the flexibility to choose the exact bulb type, color temperature, and intensity that best matches your home's aesthetic and your personal lighting needs.

Yes, standard assembly instructions are included with most of our pieces! However, when it comes to hardwired fixtures like our elegant pendants and sconces, your safety and peace of mind are our top priorities. We highly recommend hiring a professional electrician to handle the installation so you can simply relax and enjoy your beautifully lit space.

Once your order has been dispatched, you will receive an email containing a tracking number. You can use it to track your order on the courier’s website.

Yes, email us at ghartelum@gmail.com for assistance.

We strive to ship orders promptly, so please get in touch with our Customer Service as soon as possible, if you would like to edit or cancel your purchase. Unfortunately, when your order has entered has been processed, changes are no longer possible.We recommend double-checking your order details before completing your purchase to avoid any complications.

Please note that the active promotions only apply to new orders.

We strive to ship orders promptly, so please get in touch with our Customer Service as soon as possible, if you would like to change your delivery address. Unfortunately, when your order has entered has been processed, changes are no longer possible.We recommend double-checking your shipping address before completing your purchase to avoid any complications

Depending on the shipping method, it may take several working days for the tracking code to activate. If the tracking page is not providing tracking info, please try again later.

Delays can occur when the package is in transit due to a variety of influences. If you see a delay in tracking updates be rest assured this can occur and does not mean your package is lost.Please be patient with the carrier as delays are outside of our control. If you have questions about the delay please do not hesitate to reach out to our team! Unfortunately we are unable to refund and cancel due to carrier delays while your order is in transit to you.

If the product you received is defective or damaged during transportation, take photos and video of both the packaging and the product. Send the photos/ videos and a more detailed description to us within seven days of receiving the order.Our Customer Service will contact you as soon as possible. Always save the damaged shipping packaging.Please note that we do not accept returns for items with physical damage (such as scratches, dents, broken glass etc.) if we are notified more than 7 days after delivery.

We will issue a refund within 10 days of receiving and inspecting the returned product. Returns are processed in the order they arrive.We'll send you an email once your return package has been received and another email confirming your refund has been fully processed. If you've waited more than 10 days with no email from us, please reach out to us, and we will gladly help you out.

You can return the product if it is unused and in the condition you received it. All parts of the product, including the packaging and instructions, must be intact

Unfortunately, sometimes a human error can occur and the wrong product is sent. If we have sent you the wrong product, please contact customer service immediately. We will address the issue as soon as possible and you will receive a replacement product as quickly as possible

Kindly refer to the Assembly Manual included on the package – take a photo of the assembly instruction identifying the missing parts and email to info@elenorra.com. We will immediately send the missing parts

Please note that we are not responsible for stolen items once the delivery has been confirmed. We recommend ensuring the delivery address is secure.If you have any concerns, feel free to contact us, and we’ll do our best to assist.

If you are not completely satisfied, you can return the item within 14 days of delivery. The product must be in its original condition. Please visit our Return Policy page for more details.